Why didn't my free spins bonus work?
Free spins are extremely popular among online punters nowadays, and they are exactly what they sound like. You will get a certain number of rounds to play on specific slots without risking any of your money. However, you need to have in mind that the quantity and the terms and conditions attached to the free spins vary from one online casino to another.
Sometimes, free spins come as part of the welcome offer, sometimes as an additional bonus, so you need to know how and when you can use the bonus. Many players ask the question - Why my free spins don’t work?
Here, we will cover how free spins can be claimed and what are the most common reasons why a player might not be able to claim them.
Check Whether You Have Fulfilled the Minimum Deposit
Free spins as part of the welcome bonus are very common, and that bonus is most often offered as a match deposit bonus. To put it simply, the online casino will, as an example, offer you a 100% match deposit bonus of a certain sum, with additional 100 free spins on certain slots.
So, this means that you simply have to make the minimum deposit required by the site, and only after that you will be able to claim and use the free spins. This piece of information is the first one you will see at any welcome bonus terms and conditions, so make sure to read it carefully.
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You Might not Play the Right Slot
As stated above, as part of the welcome package, the online casino in question might offer free spins, but not on every slot machine available on the site.
Usually, there are 3-4 slots where you can use the number of free spins awarded, and punters often make the mistake of thinking that the free spins are available for every game in the lobby.
Go to the terms and conditions section of the bonus and see which slots are eligible for the free spins. Sometimes, the casino will want to promote a certain slot machine, so it might offer free spins to attract new punters in playing it.
This is usually done with new releases, so make sure to check that section of the site regularly and see which slots you can use the free spins on.
There Might be a Bonus Code you Need to Use
Some online casinos state that players need to use certain bonus codes for the bonus or promotion to be claimed. That might also be the case when you claim free spins, as, during your gaming journey, the site will want to reward you with a certain number of free spins, and all you will need to do is enter the bonus code when claiming the promotion.
This is another part of the free spins round that will be explicitly mentioned in the terms and conditions section, so pay close attention and make sure to use the right code to claim the free spins round. You will probably receive the promo code via email, so you need to check your email address.
The Free Spins Might Have Expired
One of the most common reasons that come as an answer when punters ask why my free spins don't work is that they might have expired. Every bonus and promotion in any online casino has an expiry date, so you need to pay close attention to it.
The free spins rewarded might be valid for, for example, 7 days, and they will be taken away if you don't use them in that period. Don’t forget to use the free spins in the period in which they are valid, as it would mean that you just forfeit the bonus, which is not always the best idea.
You Might Need to Download the Casino’s Mobile App
Mobile gaming is considered to be the future of online gaming, and many top-class casinos have been quick to respond to that trend and they have made sure to create fully functional mobile apps for their customers.
For them to promote the mobile app, they might come up with a special promotion, and it is often a certain number of free spins if you download the app. These apps are available on Google Play Store and Apple Store, and the download process shouldn’t take long, after which you will need to log in on the app and claim the free spins.
You won’t be able to use this type of free spins from a desktop computer or a laptop, so make sure to download the app and enjoy the complete experience.
The Free Spins are Awarded if you Refer the Site to a Fried
This is a very common practice for many online casinos nowadays, as they offer different promotions if you make a referral of the site to your friend/s. Free spins can be rewarded as a referral bonus, but you need to complete the full information required: share the referral link or code, insert your friend’s details, etc.
The requirements vary from one online casino to another, but a general rule is that your friend will have to register thanks to your invitation, and only then you will be able to claim the free spins round. Check what is the exact process of referring the site to a friend, so you don't have a problem using the free spins.
Conclusion
Free spins are very popular for all slot lovers and it is easy to see why – they are a good way to boost your chances of securing a nice win, so should they come your way, you are always best advised to claim them.
However, you need to be aware that, like every other bonus or promotion, free spins come with certain terms and conditions attached. You need to browse through them very carefully because, as you can see above, there are multiple reasons why you might not be able to claim them.
So, if you are wondering why my free spins don’t work, then check out the list of reasons above, it is very likely that you have missed a certain condition when you decided to claim the promotion.