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How to Place a Successful Casino Dispute
By NonStopBonus Editorial
Collaborative Insights, Trusted Expertise
While online casino disputes are not a frequent occurrence, you might still need to do it sometimes. There are several reasons why a gambler would want to place a casino dispute.
No matter what those reasons are, we believe that everyone should know how to do it correctly.
So keep reading this article to find out more.
What Is a Casino Dispute and Why You Should Raise It
A casino dispute is essentially a complaint that you have with a casino. You can usually raise one directly with their customer support, while other casinos have an integrated function. Sometimes, neither option will be available and you will have to seek the help of an accredited third party.
How We Can Help with Casino Disputes
This guide is meant to help any gambler who needs resources and information on how to place a casino dispute successfully. We will try to point you in the right direction, so your dispute has the highest chances of being taken into consideration and resolved.
This guide will also help you choose an ADR (Alternative Dispute Resolution) that works best for your needs. We will have a look at how you can place a casino dispute and what institutions can help you in the sections that follow.
Please try to keep in mind that we’re not here to solve the dispute for you, but only to point you in the right direction. But until then, let’s see what are some of the most common reasons players raise casino disputes.
Common Disputes with the Casino
There are several reasons why people might want to place a dispute with a casino. Here are some of the most common ones.
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You think the games are rigged. Unless you’re playing at a blacklisted casino, it’s very unlikely that the games are rigged in their favor. Most online casinos know that fixing games is bad for business, as the word spreads quickly and they’d be out of customers in a heartbeat. Keep in mind that games from reputable developers run on random and reliable software. On top of that, casinos don’t need to cheat - the odds are already in their favor.
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The casino won’t pay you. This is probably the most common issue that gets players to place a casino dispute. If you win huge, some casinos will look for different reasons not to pay you. For example, most casinos have a rule that only allows one casino account per household. So if you have people in your house playing on different accounts, your winnings will be seized.
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You didn’t get the promised bonus. Some online casinos will make it very difficult for players to qualify for a bonus. Generally, these are the casinos you should avoid. Some games don’t qualify for the wagering requirements and you might have to bet more money than expected. To avoid that, make sure you read the terms and conditions of the bonus.
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You were charged without visiting a casino. Whether this happens online or offline, you should naturally consider requesting a chargeback from your bank. If you do that, the casino will be obliged to prove that your deposit was real.
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You deposited money at a scam casino. This is yet another very common issue gamblers face. There are websites out there that, while looking legit, are nothing but scams set up to “relieve” you of your money. The list of these casinos is luckily pretty short and you will most likely find all their names online.
How to Solve a Casino Dispute Step-by-Step
In the section that follows, we’ll be giving you more detailed advice on how to place a casino dispute. If you want to ensure the success of your initiative, make sure you follow this guide step by step.
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Figure out the problem. Before you write up your dispute, you should take some time to think about the issue itself. Think about what you did, what you expected to happen and how you interacted with the casino itself.
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Read the terms and conditions. Then, you absolutely must check the terms and conditions to see if you’ve breached them in any way. If you have, your dispute won’t hold much weight. If you haven’t, you can proceed with the next steps of the dispute.
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Read upon your rights. Before you can place a complaint, you will have to know your rights and obligations. The guide on the linked page should be enough to point you in the right direction.
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Give an ultimatum. While this sounds very radical, we assure you that it’s anything but that. All you have to do is contact the casino’s customer support and try to solve the problem through them first. We recommend saving any correspondence you have with them and also keeping a calm and polite tone when discussing the issue.
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Look for professionals. If your dispute is still not solved after contacting the casino directly, you will have to seek professional help. In the next section, we’ll be taking a look at the institutions that can help in the case of a casino dispute.
ADR Agencies Resources and Information
In the extreme case where you can’t resolve the issue directly with the casino itself, we recommend you seek help from professional third-parties.
In the table below, we’ll be taking a look at these institutions.
| Institution | Description | Contact Info |
|---|---|---|
| ADR - Alternative Dispute Resolution | NGO with professional services and resources. One of the 7 such parties affiliated with ADR Canada. | Phone number: 437-332-2479 Toll Free: 1-844-487-4447 |
| International experts in testing and certifying casino software. | ||
| Professional mediation services. | Phone: 0203 621 3908 Email: [email protected] | |
| Impartial institution specialized in casino complaints. | Phone: 01903 873785 Email: [email protected] | |
| Small Claims Court | Special division of the justice court that specializes in quick resolution of conflicts. | Depends on your state or country. |
All You Need to Know About ADR Agencies
ADR is short for Alternative Dispute Resolution. It’s also sometimes called EDR (External Dispute Resolution). Agencies that deal with this make use of a wide range of procedures and tools that will help you settle any dispute you have with an online casino.
Usually, one will request the help of an ADR agency when any direct interaction with the casino fails. It has become an increasing trend to request the help of such agencies in combination with actions at the small claims court.
When using the services of an ADR institution, there are some advantages and disadvantages you should keep in mind before operating:
| Advantage | Not Suitable When |
|---|---|
| The costs are lower; sometimes you can even request their services for free. | There might be a need for a precedent. |
| The issue will be settled faster. | There might be a need for evidential rules. |
| The process is more flexible. | The case is very complex. |
| The solutions offered are practical and actionable. | There is more need for expert evidence. |
| Everything is confidential. | There is a need for live evidence or more complex evidence. |
| There’s no need for lawyers. | There might be a need for enforcement. |
| It’s a less confrontational solution, as opposed to small claims court. | |
| Risk management is better. | |
| The range of issues that can be considered is wider. | |
| Shared future interests might be protected. |
How to Avoid Disputes When Gambling
Generally, it shouldn’t be very hard to avoid such disputes when you’re gambling. In case it happens, you have this guide to get you started. But as always, it’s better to prevent an issue than actually deal with it. In this section, we’ll be taking a look at what you can do to avoid casino disputes.
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Do your research. Before making a deposit, make sure you do enough research that concludes the casino is legit. Look for certifications, reviews from other players and even ask around to see if someone used their services. You will avoid the headache of having to retrieve your money from a shady casino.
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Use customer service. Whenever you find ambiguous notions in the terms and conditions, feel free to contact the casino’s customer support to get some explanations. Alternatively, if you do reach the point where you want to place a dispute, try to contact them first.
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Look out for absurd terms and conditions. The best advice we can give you is to carefully read both the bonus and the general terms and conditions. While doing that, look for any absurd clauses or terms that you might need to ask customer service about. Some things that can be regarded as unfair include but are not limited to:
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Fees that are not properly justified;
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Time limits that force you to log in to your account when you might not necessarily want to;
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Weak personal data security;
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Unfair limits on both deposits and withdrawals.
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Final Takeaways on Casino Disputes
All in all, it’s better to always avoid such situations, as they’re unpleasant for both parties involved. However, if it comes to that, this guide should provide you with enough information to set you on the right path.
Remember to always do your research and contact the casino customer support first. We also want to emphasize that we will not conduct these disputes in your place - this guide is just here to offer you some basic guidelines.
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